30-DAY MONEY-BACK GUARANTEE
We are incredibly proud of our products and want you to love them just as much! That’s why Stone & Mercer offers a 30-day money back guarantee. If you’re not completely happy with your purchase, you can easily return it for a full refund.
Frequently Asked Questions
Yes, we provide free shipping on every single order. At Stone & Mercer, we make sure your favorite items arrive quickly and safely at your doorstep, without any hidden fees.
Of course! You have 30 days from the delivery date to return your purchase. Please ensure the items are unworn, undamaged, and kept in their original packaging. Just get in touch with us via the contact page or send a message to info@stoneandmercer.com, and our team will help you step by step.
After your order has been processed and shipped, you’ll receive a confirmation email containing your personal tracking number. You can use this number to monitor your shipment at any time through our Order Tracking page and stay updated on its delivery status.
Most product page includes a detailed size guide to help you find the perfect fit. If you're between sizes, we recommend choosing the larger size for added comfort. If you need further assistance, our customer support team is always happy to help you select the right size.
We offer a range of secure and trusted payment options to make your checkout experience simple and safe. You can complete your purchase using:
- Visa
- Mastercard
- Apple Pay
- Google Pay
- Shop Pay
- PayPal.
Absolutely. Every transaction is protected with industry-standard SSL encryption, ensuring your personal and payment information remains secure throughout the checkout process. Shop with confidence knowing your data is handled safely at every step.
Orders are usually prepared and dispatched within 1–3 business days. Delivery times may vary based on your destination and periods of high demand. Once your order has been shipped, you'll receive a confirmation email with tracking details so you can follow your package every step of the way.
Our customer support team is here to assist you with any questions or concerns. Feel free to get in touch through our Contact page or by emailing info@stoneandmercer.com. We aim to respond to all inquiries within 24 hours on business days.